Terms of Service

App: Dumb — for iPhone, iPad, Mac, Apple Watch and Apple Vision Pro
Provider: S25 Studio Pty Ltd
Effective: 17 September 2026
Version: 1.1
Canonical URL: https://www.dumb.work/terms

These Terms of Service (“Terms”) are a legal agreement between you and S25 Studio Pty Ltd (“we”, “us”, “our”) governing your use of the Dumb application and the website at dumb.work (together, the “App”).

By downloading, installing or using the App you accept these Terms. If you do not accept them, do not use the App and delete it.

Dumb is a client for email you already have. It stores your mail on your own device and talks directly to your email provider. It is not an email service, and we do not carry, host, relay or store your messages. How the App handles data is described in the Privacy Policy, which forms part of these Terms.

1. Eligibility

You must be at least 13 years old, or the minimum age of digital consent where you live (up to 16 in parts of the EU), whichever is greater. You must also have a valid account with an email provider the App supports (see §4) and an Apple Account, and you must be legally able to enter into this agreement.

2. Licence

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the App on Apple-branded devices that you own or control, as permitted by the Usage Rules in Apple's Media Services Terms and Conditions. Family Sharing or volume purchasing may allow use by others in your household or organisation where Apple's rules permit it and, for the purchase described in §5, where the App Store shows it as available.

The App is licensed, not sold. We and our licensors retain all rights, title and interest in the App, including its source code, design, name and marks. These Terms grant you no rights in them beyond the licence above.

3. What you may not do

You may not:

  • use the App to send unsolicited bulk mail, spam, phishing, malware or any unlawful, harassing, defamatory or infringing content;
  • use the App to access an email account you are not authorised to access;
  • copy, sell, sublicense, rent or redistribute the App;
  • modify, reverse engineer, decompile or disassemble the App, except to the extent that applicable law expressly permits it despite this restriction (including EU Directive 2009/24/EC interoperability rights);
  • remove or obscure any proprietary notice;
  • circumvent the limit on mailboxes described in §5, or the App's security measures, or interfere with the rate limits, quotas or terms of any provider the App connects to;
  • use the App in violation of any applicable law or of your email provider's terms.

You are responsible for everything sent from your account through the App — including unsubscribe requests and changes to your calendars — and for keeping your device and credentials secure.

4. Third-party services

The App works only in combination with services we do not operate:

  • Your email provider. Dumb supports Google (Gmail), Apple (iCloud Mail), Fastmail, Yahoo, and other mail servers that offer IMAP and SMTP. Your use of your mail is governed by your agreement with your provider — for Google, the Google Terms of Service and Google Privacy Policy. We are not a party to that agreement, and we are not responsible for any provider's availability, behaviour, changes, quotas, outages or decisions about your account.
  • Your device's calendars. The calendar in the App shows and changes the calendars already on your device, whichever accounts supply them. Those accounts are governed by their own providers' terms.
  • Apple. Distribution and payments are handled by Apple under Apple's terms. Apple also provides the iCloud storage that carries your signatures between your devices, and the on-device language model behind the App's summaries.

If a provider changes, restricts or withdraws the access the App depends on, features of the App may stop working, or an account may become impossible to add, with little or no notice. Google, for example, limits how many people can sign in with a Google account through an app until it has finished reviewing that app. That is outside our control, and it is not a breach of these Terms.

Dumb is an independent application. It is not affiliated with, endorsed by or sponsored by Google LLC, Apple Inc. or any other email provider.

5. Price

Dumb is free to download, and free to use with one mailbox, with every feature and no time limit. There is no subscription.

Adding a second mailbox, and any after it, requires a one-time in-app purchase through Apple, at the price the App Store shows you before you buy. That purchase:

  • is made with your Apple Account, and applies to Dumb on every device signed in to that Apple Account. Restore purchase in the App's settings finds it again on a new device;
  • is handled entirely by Apple, including payment and refunds. We do not process payments and cannot issue refunds ourselves; ask Apple, at https://reportaproblem.apple.com;
  • if refunded or reversed, stops you adding further mailboxes. It never removes a mailbox you have already added, or its mail.

We may change the price, or introduce other paid features, in future. Any charge will be disclosed and will require your explicit purchase through Apple before it applies. A price change does not affect a purchase you have already made.

6. Your data, and the fact that we do not hold it

Your mail, drafts and attachments are stored on your device and in your provider's account, and your calendar events stay in your device's calendars. We do not receive any of them and hold no copy. The practical consequences:

  • Dumb is not a backup. Deleting the App, erasing the device, or signing out deletes the App's local copy permanently, and we cannot restore it. Your mail still lives with your provider; the App's local store does not.
  • We cannot recover anything for you — not a message, not a draft, not an account. There is nothing on our side to recover it from.
  • We cannot access your account, and we will never ask you for your password. The App itself asks for a password only for an account that signs in with one — iCloud Mail, or another mail server — and keeps it on your device, where it never reaches us. A Google account signs in on Google's own page, and the App never sees that password.

See the Privacy Policy for the full description.

7. Availability, updates and changes

We may update, change, suspend or discontinue the App, or any of its features, at any time. Updates are delivered through the App Store and may be required for the App to keep working. We do not promise that the App will remain available, that any particular feature will be kept, or that support for any provider will continue.

8. Maintenance and support

We are solely responsible for any maintenance and support for the App, to the extent we choose to provide it — there is no committed service level. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.

Support, such as it is: support@dumb.work (or hello@s25.studio).

9. Disclaimer of warranties

The App is provided “as is” and “as available”, without warranty of any kind. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, quiet enjoyment and non-infringement.

We do not warrant that the App will be uninterrupted, error-free or secure; that messages will be sent, received, synchronised or displayed correctly, completely or on time; that mail or calendar events will not be lost, delayed, mis-labelled or mis-filed; that a sender will honour an unsubscribe request; or that defects will be corrected. Do not rely on the App as the sole means of sending or receiving anything time-critical, safety-critical or legally significant.

Summaries are machine-written. The summaries, lists of what a message asks of you, and suggested replies in the App are generated by a language model, and can be wrong, incomplete or misleading. They are not what the sender wrote. Read the message itself before relying on one.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you. Nothing in these Terms limits statutory consumer rights (including, in the EU/UK, rights regarding conformity of digital content) that cannot lawfully be limited.

Warranty and Apple: in the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you (if any). To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our sole responsibility.

10. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, nor for loss of data, loss of mail, loss of profits, loss of business, or loss of goodwill, arising out of or relating to the App, however caused and on any theory of liability.

Our total aggregate liability arising out of or relating to the App will not exceed the greater of (a) the amount you paid for the App, including in-app purchases, in the twelve months preceding the claim, or (b) EUR 50.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.

11. Product claims and intellectual property

We, not Apple, are responsible for addressing any claims by you or any third party relating to the App or your use of it, including: (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy or similar legislation, including in connection with the App's use of any framework.

In the event of any third-party claim that the App or your possession and use of it infringes that third party's intellectual property rights, we, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of that claim.

12. Indemnity

You agree to indemnify and hold us harmless from any claim, demand, loss or expense (including reasonable legal fees) arising from your use of the App in breach of these Terms or of any applicable law, or from content you send through it. This does not apply to the extent the claim arises from our own breach or negligence, and does not limit your statutory consumer rights.

13. Legal compliance

You represent and warrant that: (a) you are not located in a country subject to a U.S. Government embargo, or designated by the U.S. Government as a “terrorist supporting” country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties. You further agree to comply with all applicable export control and sanctions laws when using the App.

14. Termination

These Terms apply until terminated. You may terminate at any time by signing out and deleting the App. We may suspend or terminate your licence if you materially breach these Terms. On termination, the licence in §2 ends and you must stop using and delete the App; sections 6, 9, 10, 11, 12, 15 and 16 survive.

15. Apple as third-party beneficiary

You acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and that upon your acceptance of them, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

You further acknowledge that these Terms are between you and us only, and not with Apple; that we, not Apple, are solely responsible for the App and its content; and that Apple is not responsible for the App or for any claim relating to it.

16. General

Governing law. These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law rules, and the courts of Sydney, New South Wales have exclusive jurisdiction. If you are a consumer resident in the EU, UK or another jurisdiction with mandatory consumer protection rules, this does not deprive you of the protection of the mandatory laws of your country of residence, or of the right to bring proceedings there.

Changes to these Terms. We may revise these Terms. The current version is always at https://www.dumb.work/terms with its effective date. Material changes will be signalled in the App or in the App Store release notes. Continuing to use the App after a change means you accept the revised Terms; if you do not, delete the App.

Severability. If any provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in force.

No waiver. A failure to enforce any provision is not a waiver of it.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the App, superseding any prior understanding.

Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition or sale of assets, on notice.

17. Contact

Developer name and address — for questions, complaints or claims concerning the App:

S25 Studio Pty Ltd Suite 1501, Level 15, 9–13 Castlereagh Street, Sydney NSW 2000, Australia support@dumb.work · legal@dumb.work · hello@s25.studio https://www.dumb.work

Gmail, Google Calendar and Google are trademarks of Google LLC. Apple, iCloud, iPhone, iPad, Mac, Apple Watch and Apple Vision Pro are trademarks of Apple Inc. Other names are trademarks of their respective owners.

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